OPEN
Dispute tickets in open status are still pending action by either the merchant, Bhutan Payments, or the card network.

RECEIVED: A full or partial dispute of a PAID or DISBURSED invoice that was initiated by the customer and is now pending review from either the Merchant Owner or the Merchant Admin.
MERCHANT APPROVED: A full or partial dispute of a PAID or DISBURSED invoice that was initiated by the customer, was approved by either the Merchant Owner or the Merchant Admin, and is now pending review by our banking partner.
MERCHANT DECLINED: A full or partial dispute of a PAID or DISBURSED invoice that was initiated by the customer, was declined by either the Merchant Owner or the Merchant Admin, and is now pending review by Bhutan Payments.
AUTO APPROVED: A full or partial dispute of a PAID or DISBURSED invoice that was initiated by the customer, did not receive action during 7 days by either the Merchant Owner or the Merchant Admin, and is now auto-approved and pending review by our banking partner.
IN REVIEW: A full or partial dispute of a PAID or DISBURSED invoice that was initiated by the customer, was declined by either the Merchant Owner or the Merchant Admin, and is now being reviewed by Bhutan Payments and/or the card network. It may take up to 6 months to be resolved.

CLOSED
Dispute tickets in closed status do not require action by any party and have either resulted in the customer being refunded for the disputed amount or not.

REFUNDED: A full or partial dispute of a PAID or DISBURSED invoice that was initiated by the customer and won by the customer (because it was deemed to be approved by the merchant, partnering bank, Bhutan Payments, and/or card network). Disputes that are won by the customer result in the disputed amount being returned to the customer by the merchant.
OVERTURNED: A full or partial dispute of a PAID or DISBURSED invoice that was initiated by the customer, declined by the merchant, and won by the merchant. Disputes that are won by the merchant result in the disputed amount not being returned to the customer by the merchant.

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